{"id":9855,"date":"2025-05-28T05:57:52","date_gmt":"2025-05-28T05:57:52","guid":{"rendered":"https:\/\/www.redeemx.com\/?page_id=9855"},"modified":"2025-05-28T10:05:31","modified_gmt":"2025-05-28T10:05:31","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.redeemx.com\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9855\" class=\"elementor elementor-9855\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03b05ea e-flex e-con-boxed e-con\" data-id=\"03b05ea\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07234a3 elementor-widget elementor-widget-heading\" data-id=\"07234a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56e37f8 elementor-widget elementor-widget-spacer\" data-id=\"56e37f8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b402454 elementor-widget elementor-widget-text-editor\" data-id=\"b402454\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4><strong>1. Introduction<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">This Privacy Policy outlines how RedeemX (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) manages and protects personal information in alignment with our commitment to privacy and in accordance with relevant privacy regulations, including the <\/span><b>Privacy Act 1988<\/b><span style=\"font-weight: 400;\"> and the <\/span><b>Identity Verification Services Act 2023<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4><b>2. Definition of Personal Data<\/b><\/h4>\n<p><b><span style=\"font-weight: 400;\">We collect the personal data of our clients&#8217; members either directly or through our clients for the following purposes:<\/span><\/b><\/p>\n<p><b>2.1 Personal data for Identity Verification<br><\/b><\/p>\n<p><span style=\"font-weight: 400;\">Personal data encompasses information about an identifiable individual (such as members, guests, visitors, or employees of RedeemX\u2019s customers), including but not limited to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Residential address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Date of birth<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Geometrical representation of the face (Faceprint)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Information found on identification documents<\/span><\/li>\n<li aria-level=\"1\"><b><span style=\"font-weight: 400;\">Any other information from which an individual&#8217;s identity can be reasonably deduced<\/span><\/b><\/li>\n<\/ul>\n<p><b>Note:<span style=\"font-weight: 400;\"> We do <\/span>not<span style=\"font-weight: 400;\"> store actual copies of ID documents, nor do we collect or store credit\/debit card details.<\/span><br><\/b><\/p>\n<p><b>2.2 Membership Data<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Membership data includes a member\u2019s:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full Name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone number<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mailing address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Date of birth<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Membership details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photo to be printed on the membership card where applicable.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Other relevant information required by a Business\/Club\/Pub to comply with service obligations.<\/li>\n<\/ul>\n<h4><b>3. Use of Personal Information<\/b><\/h4>\n<p><b>3.1 Our Use of Personal Information<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We will use members\u2019 personal information for the purpose of identity verification through the Australian Government&#8217;s Document Verification Service (DVS), in accordance with Know Your Customer (KYC) requirements.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This includes information collected directly for identity verification and compliance purposes.<\/span><\/p>\n<p><b>3.2 Our Use of Clients\u2019 Membership Data<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Our use of our clients\u2019 members\u2019 data is strictly limited to the following purposes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providing and enhancing services to members on behalf of our clients<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicating with members, including responding to queries or concerns and support.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Complying with legal and regulatory obligations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improving the effectiveness, functionality, and user experience of our products and services<\/span><\/li>\n<\/ul>\n<p><b>3.3 Consent Statement for Personal Information Collection and ID Verification:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The following Consent statement will be used at the time of Member sign-up or while collecting member information for ID verification purposes and it will be complied with the relevant Acts.<\/span><\/p>\n<p><b><i>Consent Statement:<\/i><\/b><\/p>\n<p><i><span style=\"font-weight: 400;\">By continuing, you expressly consent to the collection, use, and disclosure of your personal information for identity verification through the Australian Government\u2019s Identity Verification Services. Your information will only be used to confirm your identity and it will be handled in accordance with the Privacy Act 1988 (Cth) and the Identity Verification Services Act 2023 (Cth).<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">If you do not give this consent, we will be unable to verify your identity and you may be unable to access the relevant product or service.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">By providing your personal details, you confirm that you have read and understood this consent and agree to proceed with identity verification using the DVS.<\/span><\/i><\/p>\n<h4><b>4. Storage and Security<\/b><\/h4>\n<p><b>4.1 Secure Storage<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We store all personal information in secure digital formats and take robust measures to protect it from unauthorised access, misuse, or disclosure. Data is encrypted during the transmit and rest.<\/span><\/p>\n<p><b>4.2 Security Measures<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Our security measures include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Storing all personal information in data centres located in Australia, with robust cloud infrastructure such as Microsoft Azure, the service provider that employs over 3,500 cybersecurity professionals.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Utilising a cloud-based system enhanced protections (e.g. against DDoS attacks)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enforcing internal security training for employees<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Implementing multi-factor authentication for accessing cloud services<br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conducting regular reviews, audits, and monitoring of our security practices<\/span><\/li>\n<\/ul>\n<h4><b>5. Disclosure of Personal Information<\/b><\/h4>\n<p><b>5.1 Third Party Disclosure<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We do <\/span><b>not<\/b><span style=\"font-weight: 400;\"> disclose our clients\u2019 members\u2019 data to any third parties, except:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">When legally required by Government authorities or for verification purposes<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<\/ul>\n<p><b>5.2 Client Access<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Our clients have access to their respective members&#8217; data solely to provide membership services that the members have previously opted into.<\/span><\/p>\n<h4><b>6. Overseas Disclosure<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Since RedeemX stores all personal information in Australian data centres, Australian privacy laws apply. We do <\/span><b>not<\/b><span style=\"font-weight: 400;\"> reasonably expect to be subject to overseas disclosure laws.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In rare circumstances where personal information of an overseas<\/span><b> members<\/b><span style=\"font-weight: 400;\"> may need to be disclosed to overseas entities for identity verification purposes, we will ensure such disclosure complies with applicable laws and with the consent of the overseas member and our client.<\/span><\/p>\n<h4><b>7. Support Services<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">To provide effective support for our products and services, our support team may access membership data. This data remains stored in Australian data centres. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Support staff have <\/span><b>limited access<\/b><span style=\"font-weight: 400;\"> and may only view personal information strictly necessary to deliver support services for the products and services you use.<\/span><\/p>\n<h4><b>8. Marketing Use<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RedeemX does <\/span><b>not<\/b><span style=\"font-weight: 400;\"> use personal or membership data for RedeemX\u2019s marketing purposes.<\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RedeemX does <\/span><b>not<\/b><span style=\"font-weight: 400;\"> send marketing or promotional materials to the members of its clients.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">RedeemX will <b>never sell<\/b> any personal or membership data to any third party or individual.<\/span><\/span><\/li>\n<\/ul>\n<h4><b>9. Access and Correction<\/b><\/h4>\n<p><b>9.1 Right to Access<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You have the right to request access to your personal information held by us.<\/span><\/p>\n<p><b>9.2 Right to Correction<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You may request corrections to ensure the accuracy and currency of your personal data.<\/span><\/p>\n<p><b>9.3 Fees and Response Time<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We do not charge a fee for access requests, but we may request reimbursement of reasonable costs (e.g. for photocopying or collation).We will respond within a reasonable timeframe and take all reasonable steps to keep your information accurate and up to date.<\/span><\/p>\n<h4><b>10. Complaints<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">If you have any concerns about how we handle your personal information, please contact us.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"> We take such concerns seriously and will investigate promptly. You will be notified once a conclusion has been reached.<\/span><\/p>\n<h4><b>11. Contact Us<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:&nbsp;<\/span><\/p>\n<p><b>Email:<\/b><span style=\"font-weight: 400;\"> support@redeemx.com<\/span><\/p>\n<h4><b>12. Policy Updates<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We may update this Privacy Policy periodically. The latest version will always be available on our website.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy 1. Introduction This Privacy Policy outlines how RedeemX (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) manages and protects personal information in alignment with our commitment to privacy and in accordance with relevant privacy regulations, including the Privacy Act 1988 and the Identity Verification Services Act 2023. 2. Definition of Personal Data We collect the personal data of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"_links":{"self":[{"href":"https:\/\/www.redeemx.com\/index.php\/wp-json\/wp\/v2\/pages\/9855"}],"collection":[{"href":"https:\/\/www.redeemx.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.redeemx.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.redeemx.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.redeemx.com\/index.php\/wp-json\/wp\/v2\/comments?post=9855"}],"version-history":[{"count":17,"href":"https:\/\/www.redeemx.com\/index.php\/wp-json\/wp\/v2\/pages\/9855\/revisions"}],"predecessor-version":[{"id":9873,"href":"https:\/\/www.redeemx.com\/index.php\/wp-json\/wp\/v2\/pages\/9855\/revisions\/9873"}],"wp:attachment":[{"href":"https:\/\/www.redeemx.com\/index.php\/wp-json\/wp\/v2\/media?parent=9855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}