INTEGRATED CXM PLATFORM
A complete membership management system exists inside the CXM with real-time APIs for a seamless experience across systems .
- Get the information you need when you need it. Live floor view of gaming activity and configurable alerts for staff and members.
- Near real-time data ultimately offers you greater insights into your customers.
SMS, Email and PUSH are all consolidated into one platform and allows your staff to view message history of your patrons as well as a single view for the customer.
- Streamline your payment solutions online and in-venue.
- Our integrated payment solution allows for payment to be made anytime using bonus points, credit card and Apple Pay & Google Pay online.
- Let your customers use their points to the maximum with our Split Pay with Points option.
Use our extensive promotion engine to issue real-time rewards and vouchers to your members and guests seamlessly utilising all your venue touch-points from one system.
Seamless user experience and real-time prompts delivered to members based on their in-venue activity drives responsive behaviour and guides your members back to get the best.
Monitor your floor and receive alerts and daily summaries of high risk activity as well as an integrated incident register
Give the experience of an App in-venue with a branded kiosk application that works on new and existing venue hardware.
One-click web integration delivered your brand through a function portal your members and those wanting to join can interact with from your online presence.
GROUP VENUES
Be it 2 venues or 15 venues, our Group Solution caters for the Group Marketing Manager and also the Venue managers to be able to manage all or part of a group wide solution. The scalable and secure cloud solution offers your business a level of flexibility and control relevant for each user. This means a venue, with permissions, can operate its own unique promotions and have individual user experiences but still remain part of the group wide member offerings.
Our multiple branding and design layers means each venue can operate a unique identity while still remaining under control of one operator. This unique ability means management of multiple brands is obtainable through one application and one platform.
GAMING VENUES
Gaming system integration and our very own Staff Application bring simple to use mobile technology to your floor staff. Our solution provides your venue with the right tools to be able to deliver the best in-venue experience possible without the need of extensive training. We are able to achieve this using automated application software and secure data access and encryption to deliver instructions on configured parameters to your staff, or even direct to your member, at the optimal time.
Design the best user experience utilising the campaign automation library and consolidated touchpoints. Our customer service team will guide you through how to use the CXM to deliver a seamless experience to your members and streamline your in-venue processes like Joining and Renewing from the floor and protecting your members with the industry’s best-practice guidelines.
PUBS & HOTELS
RedeemX CXM can serve as a base membership system for any venue looking to implement membership and venue loyalty with little to no infrastructure. WIth POS integration, a quick implementation is possible and provides a digital membership solution as well as marketing platform to automate your communications and bring your venue into the front of mind for a growing trend of experience followers.
With or Without EGMs, Pubs and Hotels can foster a relationship with their clientele through multiple channels. While social media provides the advertising to the watching audience there is no tangible benefit for the user to interact. Providing your online & in-venue audience with interactive games and timely promotions as well as direct messaging gives a reason for your customers to come back and a reason to scan their digital card. This allows the automated system to react and build the relationship with the most valuable customers, providing loyalty through a seamless experience as well as giving you crucial insight into the trends inside your operation.
CONNECT API
Let your systems do the work they are supposed to do. RXConnect will get your systems talking to your staff and patrons the way you want them to. Our Interface Gateway provides the lubrication between different software allowing your investments to work to their fullest potential.
Gaming and Membership data can be securely processed and driven into marketing and BI tools as it happens. Alerts for failed connectors can be set up so that system to system connections can be maintained ensuring your data integrity.